Graphics Viewer Troubleshooting

Issue

Possible solutions…

#COM (Communication Error)

#Com with text

#COM no text

NOTE: Symbol may look different. For example, no text element or background overlay, depending on how it was engineered.

The data point is resolved, but not communicating with the device.

The element is not visible but values for the element display in the contextual pane.

• Reconfigure the driver
• Service the device in case of malfunction
• Reconnect the device
• Verify device wired properly
• To fix references and data point names in graphic files: run the Consistency Checker tool:
  -Task: Check for Data Point Name and Object Reference in *CCG Files.
  - If needed, use Find and Replace to fix references.
  TIP: To reduce time, set the Path to a specific folder that contains the Symbols, and remove any other paths.

#REF (Symbol Reference Error)

Symbol cannot be located.

• Check file shares and permissions
• Confirm if Symbols still exist (not deleted)
• Confirm Symbol(s) converted to SVG, or
• To convert the Symbol to .SVG, in the management station, run the Consistency Checker tool:
  - Task: File Conversion
  - Conversion Method: ToSvg
  - Path Symbols: libraries\*ccs
  - Force Conversion: True
  TIP: To reduce time, set the Path to a specific folder that contains the Symbols, and remove any other paths.