STT Troubleshooting

Message

Situation

Do the following...

The specified file is invalid.

The selected file to import is not a valid configuration file or it is not suitable to the Desigo CC sales channel.

Retry using a new file. Check that the file is generated by a tool belonging to the same Desigo CC sales channel.

There are warnings or errors, look at the log file.

The selected file to import is valid, but some data is not supported.

Open the analysis log (Analysis Log button) to check the pre-import log.

Import cannot be performed. Import would exceed the system load.

Based on the hardware category of the installation, there is a limit to the number of objects a project can have.

The system prevents you from performing imports that would exceed this limit.

The system warns you if an import would approach this limit (90% or more of allowed objects). You can then choose whether to proceed.

If the installation allows for it, you can change the hardware category in the server properties to increase the system objects limit.